Apex Staffing. UK-based supported housing recruitment specialists, headquartered in London. Connects housing associations, supported living providers, and residential services with care workers, support staff, and management professionals. CQC-registered, fully compliant on DBS and UK employment law.
The challenge
New business came almost entirely from referrals and repeat clients. It had worked, until the funding environment for housing associations tightened and the pipeline slowed with it. The founder was doing business development personally, squeezed between compliance work, candidate vetting, and existing client servicing, with no consistency. Generic recruitment lead-gen agencies had been tried, and their outreach landed badly in a sector where CQC standards, safeguarding, and trust-built relationships matter more than volume.
What we did
Mentis treated business development as a function to be built, not a campaign to be launched. We set up signal monitoring across Apex's target market: new supported housing scheme approvals, local authority commissioning announcements, registered provider expansions, and senior leadership appointments at housing associations. Experienced operators ran tailored outreach under Apex's own brand, holding genuine conversations with scheme managers and operations directors rather than sending templates. Qualified meetings were booked straight into the founder's diary, with weekly reporting so the founder always knew what was in play.
The results
- 5 qualified meetings per week, consistently, from month 2 onward
- 4 new housing-provider clients signed within the first quarter
- 9 new terms of business agreements signed in the same period
- Founder's time shifted from cold prospecting back to closing and operations
Why it matters
Most agencies leave new business to a consultant's spare hour or the market's goodwill. That is not pipeline, it is luck. This is the shift from luck to system, for any founder doing business development off the side of their desk.